![]() ![]() I didn't need the service and had I not ever installed the program I would still have access to all my financial accounts. I had never been locked out of accounts, no hacked accounts. Once my situation is resolved I will be deactivating every account under Authy and I recommend everyone else do the same. I am in the process of figuring this out, unfortunately I am on my own because the customer support with this company is worthless. When it's a lost device I can understand, but for someone like myself who has the app and data stored on a working hard drive there should absolutely be a way to salvage the information. Too many people have been locked out of their accounts. I also suspect this company is outsourcing most of it's labor in an attempt to save money which obviously leads to situations like this. They certainly lack even the most basic understanding of file transfer and local storage. I then showed her a screenshot of the local storage and token folders under appdata and she abruptly said "Sorry we can't help you." These customer service representatives appear to either have no training or they simply don't care about their jobs. Then she tried to say the tokens were stored on my app, and didn't seem to understand that the app is stored on my hard drive. The Authy app generates secure 2 step verification tokens on your device. Authy brings the future of two-factor authentication to the convenience of your iPhone or iPad. The rep tried to tell me that the tokens were store locally, but not on my hard drive or the cloud which makes absolutely no sense. Read reviews, compare customer ratings, see screenshots and learn more about Twilio Authy. My inquiry was about salvaging my tokens from the hard drive on the previous computer. I contact customer support and a representative that appeared to be located in India offered me absolutely no help. And all my account tokens are gone except for one. I installed Authy on a different PC and verified the account through SMS. 3 different things, but when my motherboard fried 4 days ago apparently that wasn't enough. Previously the accounts were already protected by SMS 2FA, but it now multiple 2FA's are being required so I tried Authy. So I recently installed Authy desktop to 2FA several accounts. Lost access to all my accounts and their customer support is AWFUL. GREEEEAAAAT I CAN NOT FUKCING READ IT IN HALF A SECOND, THERE IS a URL I NEED TO WRITE DOWN. They give you a ERROR message in the APP, but its 12 lines written text and they show you the error message exaclt for 1/2 a second. They say I can re-set my password, but there is no link to do so. Now they say they will wait 24 hours to review my account and phone. Eeeeh, they blocked my device for "multipel device" WHAT A §$&%$§" is that APP It is the best way to lock you out from everything. I tried half a year later, thought I am going to install it again.but eeeeh, password to my backup does not work. otherwise my access to all my web-domains would have been gone. Thanks Wanna know what happened? So, my phone got replaced (I made a backup btw.) The Authy backup never worked Somewhen I gave up, luckily I was able to log in from my old phone 1 last time and TURN OFF 2-fact-auth. Authy is the best way to lock you out from ALL your accounts in a minute. ![]()
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